Telephone Mystery Shopping

MMG's team of Mystery Shoppers undertake telephone research to engage your staff, benchmark customer service levels and ascertain call resolution times. Our team will enact typical scenarios to measure adherance to process and help provide an overview of incoming call handling.

Call Us Today

Talk to the sales team to find out how telephone Mystery Shopping can benefit your business, call on 08450 752 752 or email sales@mmediagroup.co.uk.

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