Telephone Mystery Shopping

Gain real insight into how customers interact with your telephone staff. 

Our team of mystery shoppers undertakes telephone research to engage your staff, benchmark customer service levels and ascertain call resolution times. We will enact typical scenarios to measure adherence to process and help provide an overview of incoming call handling. Your bespoke, interactive online portal allows immediate uploads of surveys and live, real time reporting so that you can measure how your business is performing and discover areas for improvement to improve your business offering.